SHIPPING POLICY

DentaRight ships all of our merchandise, including completed guards, by USPS First Class. Depending on your location, delivery times range from 1-3 days, excluding weekends and significant US holidays. All shipments will contain a tracking number so that you can trace their progress.

DentaRight is not liable for any shipment delays, damage, or loss. Please contact DentaRight directly in such a scenario, and we will work with you to find an acceptable solution.

Please contact your local USPS representative to begin a trace for missing shipments that seem to be delivered. Missing shipments tracked as delivered, in our experience, typically indicate one of two things:

1. The package was mistakenly delivered to a neighbor. In this case, parcels are frequently returned within a few days by a helpful neighbor.
2. The package was incorrectly scanned as delivered. After the scan is delivered, you should receive the shipment within a day or two.

If your package still shows "Pre-shipment" status beyond the initial ship date, it is likely that it was not correctly scanned in at the sort facility. For possible solutions, please contact DentaRight directly.